Candy Aschenbrenner-Director
Dr. Celeste Rains-Medical Director
Sample 911 Script
911 Operator: “911, what’s your emergency?”
You: “Hi, my name is [your name].”
You: “I am at [your address or where you are].” This can be school, home, church, any building.
You: “Someone is hurt / very sick / in danger.”
You: “My mom / dad / teacher / adult is not able to help right now.”
👂 Then Remember:
-
Stay on the phone
-
Answer their questions
-
Listen carefully
-
Do what they tell you to do
It’s okay if you feel scared. You’re doing the right thing.
⭐ If You Forget What to Say
That’s okay too!
Just remember these three things:
1️⃣ Your name
2️⃣ Where you are
3️⃣ What happened
The helper on the phone will help you with the rest.
❤️ Important to Know
-
You will not get in trouble
-
You do not have to be perfect
-
Calling 911 to get help is very brave
Roll-Play Script
-
Child is the Caller
-
Parent is the 911 Helper
Remind children:
👉 This is practice. We never call 911 unless it’s a real emergency!
📞 Role-Play Script
911 Helper:
“911, what’s your emergency?”
Caller:
“Hi, my name is [child’s name].”
911 Helper:
“Where are you right now?”
Caller:
“I am at [home / school / park / address if known].”
911 Helper:
“What happened?”
Caller:
“Someone is hurt / very sick / in danger.”
911 Helper:
“Is there an adult with you?”
Caller:
“No, an adult is not able to help right now.”
911 Helper:
“Stay on the phone. I am sending help.”
Caller:
“Okay. I will stay on the phone.”
🧠 Practice Reminders for Kids
Have the children say these:
-
“Stay calm”
-
“Say my name”
-
“Say where I am”
-
“Say what happened”
-
“Listen and follow directions”
❤️ Important Message for Kids
-
It’s okay to feel scared
-
You don’t have to fix the problem
-
Getting help is the right thing to do